Our Commitment
At Chirja, we are dedicated to delivering premium quality clothing crafted with attention to detail. Every product undergoes strict quality checks before dispatch to ensure customer satisfaction.
Return & Exchange Window
Exchange Requests: Within 7 days of delivery
Return Requests (If Applicable): Within 7 days of delivery
Requests made after this period may not be accepted unless there is a verified manufacturing defect.
Eligible Return / Exchange Cases
Returns or exchanges are accepted only in the following situations:
Size exchange (one-time exchange allowed)
Damaged product received
Incorrect product delivered
Verified manufacturing defect
Items must be tried only for size checking and must remain unused.
Return & Exchange Conditions
To qualify for return or exchange:
Item must be unused, unwashed, and unworn
Original tags and packaging must be intact
Item must be free from stains, perfume, deodorant, or damage
Proof of purchase or order ID must be provided
Non-Returnable / Non-Exchangeable Items
We do not accept returns or exchanges for:
Worn or washed items
Items without original tags or packaging
Customized or made-to-order items
Clearance or sale items
Returns requested after the policy window
Product Variation Disclaimer
Due to lighting, screen display differences, or handcrafted processes:
Slight color variation may occur
Minor design or print variations may occur
These are not considered defects.
Exchange Policy
One-time size exchange allowed (subject to stock availability)
If replacement size is unavailable, store credit may be offered
Refund Policy
Refunds are issued only if:
Replacement is unavailable
Product defect is verified
Incorrect product delivered
Refunds will be processed to the original payment method.
Processing time: 5–10 business days (depending on bank/payment provider).
Return Shipping Policy
Customer is responsible for return shipping if:
Exchange requested due to size or preference
Chirja covers return shipping if:
Damaged product received
Wrong product delivered
Manufacturing defect confirmed
Return Inspection
Returned items will be inspected before approval.
Chirja reserves the right to reject returns that do not meet policy conditions.
How to Request Return or Exchange
Contact us with:
Order ID
Product photos
Reason for request
📧 Email: shreeshsharma283@gmail.com
📱 WhatsApp: +91 7014789738
Return Address
📍 CHIRJA, SANGANER, JAIPUR, RAJASTHAN, 302029
Fraud Prevention
Chirja reserves the right to:
Refuse suspicious or excessive return requests
Request unboxing or product condition proof if required
Customer Support
For any questions, please contact us:
📧 Email: shreeshsharma283@gmail.com
📱 WhatsApp: +91 7014789738
